Terms of Service

In these terms, "VegaPal", "we" and "us" mean the operator of vega-pal.com and the VegaPal app: an individual (a natural person) who runs the service under the name VegaPal, not a separately incorporated company. Postal address: none (we are reached by email only). Email: info@vega-pal.com.

VegaPal is software. It reads public blockchain data to show you the transfers that reach the addresses you add, lets you check a transaction ID (TxID), and sends you the alerts you ask for. It also helps you create quotations, proforma invoices and invoices with your own payment details, share a payment page with your client, and see whether a payment has reached the address on an invoice.

Some of these features, such as tracking addresses without an invoice, transaction ID checks, possible payments and Telegram alerts, may not be available on every account yet. When they are available to you, these terms apply to them too.

PDF Studio, our PDF editor, has its own terms and privacy notes, which also apply whenever it is available and you use it.

VegaPal never holds, receives, sends, converts or exchanges money or digital assets for you. Your client pays you directly, to the bank account or wallet you entered. VegaPal is not a bank, an exchange, a wallet, a payment processor, an escrow service or a financial adviser.

We will never ask for your private keys, your seed phrase or your wallet passwords, and VegaPal cannot move funds from any wallet. If someone asks you for these in VegaPal's name, it is not us.

To check a payment, VegaPal reads public blockchain data through third-party providers. A transfer counts as confirmed only when the token, the amount, the receiving address and the number of network confirmations shown on the payment page all match.

A check can be delayed, or can miss a transfer, when a network or a provider is slow or unavailable. A transfer between two users of the same exchange stays inside that exchange and never reaches the blockchain, so VegaPal cannot see it. A transfer on another network, or of another token, than the one shown is not matched.

A status in VegaPal is information, not a promise of payment. Before you release goods, services or funds, check the payment in your own wallet. That decision stays yours.

VegaPal sees only what is on the public blockchain, on the networks it supports. It cannot see:

• transfers between two accounts on the same platform, such as Binance to Binance or RedotPay to RedotPay, or a platform's own pay or gift features. These internal transfers stay inside the platform and never reach the blockchain, so nobody can see them there, VegaPal included;
• a withdrawal that a platform has not sent yet. Until a transfer is on the blockchain, it has not been sent;
• transfers on a network, or of a token, that VegaPal does not support yet;
• bank transfers, cash or card payments.

VegaPal does not judge the person you deal with and does not protect you against fraud. For anything VegaPal cannot see, rely on the platform itself and on your own checks.

VegaPal can tell you about incoming transfers in the site and, if you connect it, on Telegram. We send an alert that a transfer is on its way to you only after the transfer is in a block on the blockchain, never before.

An incoming alert (⏳) means the transfer is in a block but not final yet, so it can still fail or be dropped. Only an "Arrived" alert (✅) means it reached the number of confirmations VegaPal requires. Wait for "Arrived", and check your own wallet, before you hand over goods, services or funds.

Alerts can be delayed or missed when a network, a data provider or Telegram is slow or unavailable. A screenshot of an alert can be faked: VegaPal's alerts come only from the site and from VegaPal's own Telegram bot, so open VegaPal or a blockchain explorer before you rely on one.

You can paste a transaction ID (TxID), or a blockchain explorer link, to see what public blockchain data shows about that transaction, such as its network, token, amount, sender, receiver, confirmations and time. From a link, we read only the transaction ID; we never open the link.

A check shows what the blockchain showed at the moment of the check. It is not a certificate or a proof of payment, and a share link opens VegaPal's latest check of that transaction, with the time it was checked. A transaction may still be confirming, may fail or be dropped, or may move a token that only looks like USDT. An ID from inside a platform, such as an internal transfer number, is not on the blockchain, so nobody can verify it there.

Checks have daily limits that depend on whether you are signed in and on your plan, and they can pause for a while when our data providers are busy.

VegaPal marks an invoice as paid by itself only when a transfer matches the exact amount due, on the network, token and address shown. When a transfer is close to the amount due but not exact, VegaPal may show it as a "possible payment", and the invoice stays unpaid until you decide.

Confirming a possible payment is your own decision. When you confirm it, you accept the amount actually received as payment of the invoice, including any difference. VegaPal does not collect, refund or check the difference: that stays between you and your client. You can undo a confirmation for a short time after you make it, and we keep a record of each confirmation and undo.

You must be at least 18 years old and able to enter into a binding contract to use VegaPal. If you use VegaPal for a business, you confirm that you may accept these terms on its behalf.

Give accurate information, keep your sign-in details safe, and tell us if you think someone else has used your account. You are responsible for what happens in your account.

VegaPal has a Free plan and a paid Pro plan. The features and prices of each plan are shown on our pricing page when you subscribe.

Pro is paid using the payment methods lawfully available at the time of purchase, for one month or one year at a time. It does not renew automatically: when a paid period ends, your account returns to the Free plan unless you pay for a new period.

VegaPal never holds, receives or moves the payments your own clients send you: they go from your client straight to your account or wallet. The fee you pay VegaPal for using the software, such as a Pro subscription, is a separate matter: it is never taken from your clients' payments, and VegaPal takes no commission on them.

Fees are not refundable, except in the cases described under "Changes and availability" below, where the law requires a refund, or where we agree to one in writing. If you think a payment to us went wrong, contact us and we will look into it.

When a Pro feature is described as unlimited, such as the number of wallet addresses you can track, fair use applies: each account can have up to 500 active tracked addresses. If you have a legitimate need for more, contact us and we may raise your limit.

To keep the service working for everyone, we may also slow down, limit or pause use that puts an unusual load on VegaPal or on our providers, for example addresses with a very large number of transfers, or adding addresses in bulk by automated means. Where we can, we will tell you first.

You choose to use VegaPal, and you are responsible for following the laws and rules that apply to you and to your business. These can include rules on receiving or dealing in digital assets, licensing, tax, invoicing, consumer protection, anti-money-laundering and sanctions. Some countries restrict digital assets, or the promotion of services related to them.

VegaPal does not give legal, tax or financial advice. Nothing on our site means that a use of VegaPal is allowed where you live.

You may not use VegaPal to:

• create false or misleading documents, impersonate anyone, or take part in fraud or scams;
• receive the proceeds of crime, hide where money comes from, or get around sanctions;
• serve, or act for, a country, a region or a person under sanctions that apply to us;
• track other people's addresses to harass them, or without a legitimate reason;
• break, overload, scrape or probe the service, get around its limits, or access other people's data;
• send spam or misleading messages in VegaPal's name.

We check wallet addresses against the public US OFAC sanctions list and block access from some sanctioned regions. We may refuse, pause or close an account linked to any of these activities.

You keep the rights to the content you add, such as client details, documents, payment details and labels. You allow us to store and process it only to run VegaPal for you, as our Privacy Policy describes. You confirm that your content is accurate and that you may use it, including your clients' details.

Anyone who has the link to a payment page can see what is on it, including your payment details. Share these links only with the people you expect to pay you.

VegaPal relies on outside companies, including service providers for hosting, storage, account management and technical operation, blockchain data providers, a bot-protection provider for our sign-in and sign-up forms, Google for site analytics and, if you connect it, Telegram. We are not responsible for their outages or changes, but we will try to limit their effect on you.

Binance, OKX, Bybit, Trust Wallet, RedotPay, Tether (USDT), Circle (USDC) and the other names and logos shown on VegaPal belong to their owners. VegaPal is not affiliated with, endorsed or sponsored by them. We show them only for identification: to show where your own addresses can be, and to help you label and recognize your own addresses.

VegaPal works only with public addresses: we never ask for your login, API keys or recovery phrase on any platform. If you own one of these names or logos and want it removed from VegaPal, write to info@vega-pal.com. We remove a logo within 48 hours of a request.

If you invite people or join a partner program, the rules shown when you join also apply. A partner never learns who the accounts they referred are; at most, they see whether those accounts pay for Pro. The partner program terms will be added here as their own section before the program opens to the public.

We work to keep VegaPal available and accurate, but we cannot promise that it will always be available, uninterrupted or free of errors: errors and outages can happen. We keep developing VegaPal, so we may change, add or remove features and change their limits. If a change removes a main feature of a plan you have paid for, we will tell you in advance where we can.

In return, if you paid for Pro and a main paid feature could not be provided to you for a significant period, you are entitled to a fair remedy: an extension of your Pro period that covers the time affected or, if you prefer, a pro-rata refund of the unused part of your paid period. To ask for it, write to info@vega-pal.com from the email address of your account. This does not affect any other rights the law gives you.

You can stop using VegaPal at any time. To delete your account, write to us from the email address of your account.

We may suspend or close an account that breaks these terms, puts other users or VegaPal at legal risk, or is linked to fraud or sanctions. Where the law and safety allow it, we will tell you why.

VegaPal is provided "as is" and "as available". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, or for losses caused by goods, services or funds you release based on a status, an alert or a transaction check in VegaPal, by possible payments you choose to confirm, by transfers sent to a wrong address, network or token, by transfers inside an exchange, by outages of networks or providers, or by a use of VegaPal against your local laws.

To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits a liability that the law does not allow us to limit.

We may update these terms. The date at the top of this page shows the current version. If a change matters for you, we will tell you on our site before it applies. If you keep using VegaPal after that, the new terms apply.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If the consumer protection law of your country gives you rights that cannot be waived, those rights still apply.