Common questions about invoices, bills, billing, USDT payments, bank transfers, security and VegaPal features.
What is an invoice?
An invoice is a document that lists products or services, the amount due, taxes, discounts and payment instructions. It is sent to a customer to request payment.
What is a bill?
A bill is a payment request for goods or services. In many cases a bill and an invoice are the same type of document. In VegaPal you issue it as an invoice.
What is billing?
Billing is the process of sending invoices or bills to customers and recording payment. VegaPal handles billing, payment tracking and exports in one dashboard.
How do I create an invoice?
Sign in to VegaPal, open create invoice, add customer and line items, set taxes and discounts, add payment instructions, then save and share.
How long does it take?
Sign up with your email and confirm it. An invoice then takes as long as entering your client, items and payment details.
Can I accept USDT?
Yes. Add your USDT wallet and network on the invoice or payment page. Your customer sees the wallet address and amount due.
Can I accept bank transfers?
Yes. Add your bank account, IBAN and SWIFT details as payment instructions on the invoice.
Can I receive cash payments?
Yes. You can include cash payment instructions on an invoice and mark the invoice paid when you receive cash.
Can I export invoices to Excel?
Yes. Export invoices for a date range to Excel from the dashboard for your accountant.
Can I export invoices to PDF?
Yes. Every invoice can be generated as a professional PDF. Download or share the PDF with your customer.
Can I hide customer information?
Yes. You can hide customer name and related details when needed to protect privacy on shared copies.
Can I hide seller information?
Yes. You can hide seller details when needed to protect sensitive business information.
Can I add my IBAN?
Yes. Add IBAN and other bank details on invoices that use bank transfer payment instructions.
Can I add my bank account?
Yes. Add bank account information so customers can pay by bank transfer.
Can I add my crypto wallet?
Yes. Add your crypto wallet address on invoices and payment pages for USDT and other crypto payments.
Can I use TRON?
Yes. TRON (TRC20) is supported when you configure crypto payment instructions on an invoice. On Pro, invoices priced in USDT and paid in USDT on TRON (TRC20) are confirmed automatically when the exact amount shown on the payment page arrives.
Can I use ERC20?
Yes. ERC20 network wallets can be added to invoices that accept crypto payment. On Pro, invoices priced in USDT and paid in USDT on Ethereum (ERC20) are confirmed automatically when the exact amount shown on the payment page arrives; you confirm other payments on this network yourself.
Can I use BEP20?
Yes. BEP20 network wallets can be added for customers paying on BNB Smart Chain. You confirm payments on this network yourself; they are not confirmed automatically.
Can I print invoices?
Yes. Open any invoice and print the professional PDF layout from your browser or device.
Can I duplicate invoices?
Yes. Duplicate invoices to bill the same customer again without re-entering all line items.
Can I track payments?
Yes. See paid, pending and outstanding invoices in the dashboard. On Pro, invoices priced in USDT and paid on TRON (TRC20), Ethereum (ERC20) or Polygon with the exact amount are marked paid automatically; you mark other payments yourself.
Are invoices secure?
Your dashboard needs your login. Anyone with a public payment link can see that invoice, so share it only with your client. VegaPal never holds your money or asks for private keys.
Is VegaPal suitable for freelancers?
Yes. Freelancers use VegaPal to create professional invoices, share payment links and accept USDT, bank transfer or cash.
Is VegaPal suitable for businesses?
Yes. A business can issue invoices, quotations and proforma invoices, track payment status and export to Excel. Each account is for one person.
How can I contact support?
Email info@vega-pal.com or message @vegapal on Telegram (https://t.me/vegapal).
What is a payment link?
A payment link is a shareable URL where your customer views the invoice amount, payment methods and instructions to pay.
Can I use multiple payment methods on one invoice?
Yes. You can enable cash, bank transfer and crypto on the same invoice when your customer may pay by more than one method.
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Need help?
Ask us about networks, exact amounts or a payment that is not confirmed yet. We reply by email and Telegram.
Support methods:
Create clear invoices and payment instructions. Share public invoice links only with intended recipients; anyone with the link can view them.