Common questions about invoices, bills, billing, USDT payments, bank transfers, security and VegaPal features.
What is an invoice?
An invoice is a document that lists products or services, the amount due, taxes, discounts and payment instructions. It is sent to a customer to request payment.
What is a bill?
A bill is a payment request for goods or services. In many cases a bill and an invoice are the same type of document. VegaPal supports both invoice and bill workflows.
What is billing?
Billing is the process of sending invoices or bills to customers and recording payment. VegaPal handles billing, payment tracking and exports in one dashboard.
How do I create an invoice?
Sign in to VegaPal, open create invoice, add customer and line items, set taxes and discounts, add payment instructions, then save and share. Most users create their first invoice in around 30 seconds.
How long does it take?
You can create your account in less than one minute. Creating your first invoice takes around 30 seconds once your customer and line items are ready.
Can I accept USDT?
Yes. Add your USDT wallet and network on the invoice or payment page. Your customer sees the wallet address and amount due.
Can I accept bank transfers?
Yes. Add your bank account, IBAN and SWIFT details as payment instructions on the invoice.
Can I receive cash payments?
Yes. You can include cash payment instructions on an invoice and mark the invoice paid when you receive cash.
Can I export invoices to Excel?
Yes. Export reports and invoice data to Excel from the dashboard for accounting and analysis.
Can I export invoices to PDF?
Yes. Every invoice can be generated as a professional PDF. Download or share the PDF with your customer.
Can I hide customer information?
Yes. You can hide customer name and related details when needed to protect privacy on shared copies.
Can I hide seller information?
Yes. You can hide seller details when needed to protect sensitive business information.
Can I add my IBAN?
Yes. Add IBAN and other bank details on invoices that use bank transfer payment instructions.
Can I add my bank account?
Yes. Add bank account information so customers can pay by bank transfer.
Can I add my crypto wallet?
Yes. Add your crypto wallet address on invoices and payment pages for USDT and other crypto payments.
Can I use TRON?
Yes. TRON (TRC20) is supported when you configure crypto payment instructions on an invoice.
Can I use ERC20?
Yes. ERC20 network wallets can be added to invoices that accept crypto payment.
Can I use BEP20?
Yes. BEP20 network wallets can be added for customers paying on BNB Smart Chain.
Can I print invoices?
Yes. Open any invoice and print the professional PDF layout from your browser or device.
Can I duplicate invoices?
Yes. Duplicate invoices to bill the same customer again without re-entering all line items.
Can I track payments?
Yes. Update and view payment status for paid invoices, pending invoices and outstanding invoices in the dashboard.
Are invoices secure?
VegaPal uses secure infrastructure and access control. Invoice data is protected and accessible only to authorized users on your account.
Is VegaPal suitable for freelancers?
Yes. Freelancers use VegaPal to create professional invoices, share payment links and accept USDT, bank transfer or cash.
Is VegaPal suitable for businesses?
Yes. Businesses use VegaPal for invoice management, business reports, exports and payment tracking across teams and clients.
How can I contact support?
Contact support by email at info@vega-pal.com, on Telegram at @vegapal (https://t.me/vegapal), or through the contact form on the VegaPal website. Support is available 24 hours a day, 7 days a week.
What is a payment link?
A payment link is a shareable URL where your customer views the invoice amount, payment methods and instructions to pay.
Can I use multiple payment methods on one invoice?
Yes. You can enable cash, bank transfer and crypto on the same invoice when your customer may pay by more than one method.
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Secure invoices. Private billing. 24/7 support. Your invoices, bills, payment links, bank transfer details and wallet payment information stay protected inside VegaPal.